Refund policy

Refund & Cancellation Policy

Last updated: 17 October 2026

This policy applies to orders placed on majestinjewels.com, operated by Majestin Jewels LLP (GSTIN: 33ACDFM0682R1ZT). Purchases made at our showrooms follow the in-store policy explained at billing.

1. Order cancellation

When you cancel	What happens
Before the order is dispatched	Full refund to the original payment method.
After dispatch	The order cannot be cancelled. You may refuse delivery or request a return under Section 2.
Made-to-order, customised, resized or engraved items	Can be cancelled only before production starts. Once production starts, the order cannot be cancelled.
Gold coins, silver coins and bullion	Cannot be cancelled once payment is made, because the price is locked to that day's metal rate.

To cancel, email customercare@majestinjewels.com or call +91 75075 07576 with your order number.

We may cancel an order ourselves if the item is out of stock, the price was shown incorrectly, or the order fails verification. In that case you receive a full refund.

2. Returns

You can request a return within 7 days of delivery if the item is:

• unused and unaltered, in its original condition;
• returned with the original invoice, hallmark/HUID intact, tags, certificates and original packaging.

Items that cannot be returned: customised, resized or engraved jewellery; gold and silver coins and bullion; items bought under a gold savings or chit scheme; items with a damaged hallmark, missing certificate or signs of wear.

3. Damaged, wrong or tampered deliveries

Do not accept a package whose seal is broken or tampered with. If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos and an unboxing video. We will arrange a free pickup and send a replacement or a full refund.

4. How returns work

• Email customercare@majestinjewels.com with your order number and reason for return.
• We arrange an insured pickup from your address at no cost to you. Please do not send items by post on your own.
• The returned item goes through a quality and purity check at our facility, usually within 3 business days of receipt.

5. Refunds

• Once the return passes the quality check, or a cancellation is approved, we initiate the refund within 3 business days.
• Refunds go to the original payment method. Banks usually credit the amount within 5–7 business days after we initiate it.
• The refund is the amount you paid for the item, including GST. We do not deduct shipping charges on eligible returns.
• If you have not received the refund within 10 business days of our confirmation, write to customercare@majestinjewels.com.

6. Contact

Majestin Jewels LLP, First Floor, D. No. 565, Vasavi Arcade, Big Bazaar Street, Coimbatore, Tamil Nadu 641001
Phone: +91 75075 07576 · Email: customercare@majestinjewels.com